Obsidian Jet Quote LLC ("Company," "Obsidian Jet," "we," "us," or "our") is a private aviation charter broker and software company licensing technology to FAA Part 135 operators on a recurring subscription basis. The Company operates the website www.obsidianjet.com (the "Website") and, by accessing the Website or utilizing the Services (as defined below), you agree to these Terms of Service (the "Terms") in full. If you do not agree, you must not use the Website or Services.
"Platform" means the Obsidian Jet Quote technology infrastructure, quoting engine, API, voice agent, and software systems accessible through the Website or via API integration.
"Services" means private jet charter sourcing and booking, concierge and lifestyle coordination, software technology licensing, and all related services provided by the Company.
"Operator" means any FAA-certificated Part 135 air carrier whose aircraft and services are made available through the Platform.
"Quote" means an AI-generated or system-generated estimate of charter pricing returned by the Platform in response to a routing and passenger inquiry.
"Booking" means a confirmed charter reservation for which full or partial payment has been received and accepted by the Company.
"User," "you," or "your" means any individual or entity accessing the Website or using the Services.
The Company provides private jet charter sourcing and booking, concierge and lifestyle coordination services, and software technology licensing. All Services are subject to aircraft availability, Operator approval, and regulatory compliance. For information about how the Company collects and handles voice and audio data in connection with its AI voice assistant, please see the Privacy Policy.
Obsidian Jet acts solely as an independent intermediary between clients and Operators. The Company does not control aircraft operations, does not employ flight crews, and does not provide air transportation. All air transportation is provided by Operators who maintain exclusive operational control. You acknowledge that the Operator is solely responsible for flight safety and execution. In no event shall Obsidian Jet be liable for any consequential, incidental, indirect, special, or punitive damages arising out of or related to its role as an independent charter broker, including but not limited to lost profits, lost revenue, or loss of business opportunity, even if Obsidian Jet has been advised of the possibility of such damages.
THE SERVICES AND PLATFORM ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. OBSIDIAN JET QUOTE LLC EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, TITLE, AND NON-INFRINGEMENT. OBSIDIAN JET DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF HARMFUL COMPONENTS. OBSIDIAN JET DOES NOT WARRANT THAT ANY QUOTE, PRICING ESTIMATE, OR AVAILABILITY RESULT GENERATED BY THE PLATFORM IS ACCURATE, CURRENT, OR BINDING UPON ANY OPERATOR. YOUR USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISK.
Charter Quotes generated through the Platform are estimates based on route data, fleet availability, and Operator rate information at the time of generation. Quotes may contain errors, may not reflect real-time aircraft availability, and are subject to Operator confirmation before becoming binding. Obsidian Jet is not liable for any damages arising from reliance on unconfirmed Quotes, including costs incurred for ground transportation, accommodations, or other travel arrangements made in anticipation of an unconfirmed charter.
Additional charges may include de-icing, fuel surcharges, international handling fees, catering, ground transport, overflight fees, and repositioning costs. All payments are final and non-refundable unless expressly stated otherwise in a written booking confirmation.
You agree to provide accurate and complete passenger information, comply with all applicable aviation, customs, immigration, and security laws, and follow Operator instructions and policies. You are responsible for the conduct of all passengers on your Booking. Providing false or fraudulent passenger information may constitute a federal offense under applicable aviation and anti-terrorism statutes. Failure to comply may result in denied boarding without refund.
Cancellation fees are assessed as follows based on time of cancellation prior to scheduled departure: (a) more than seven (7) days prior: twenty-five percent (25%) of total charter cost; (b) between seventy-two (72) hours and seven (7) days prior: fifty percent (50%); (c) within seventy-two (72) hours: one hundred percent (100%). All cancellation fees reflect actual costs incurred by the Company and are in addition to any Operator cancellation fees. The Company is not responsible for Operator cancellation policies exceeding the foregoing schedule. No cancellation fee shall apply where cancellation is caused solely by Operator fault.
Operators may substitute aircraft due to operational, safety, or mechanical reasons. Aircraft type is not guaranteed. Replacement aircraft may differ in configuration, capacity, or amenities. The Company will use commercially reasonable efforts to assist in arranging alternative transportation in disruption scenarios but does not guarantee replacement availability and is not liable for delays, losses, or missed engagements arising from substitution or cancellation.
The Company may arrange third-party concierge services including ground transportation, catering, hotels, security services, and special requests. These services are provided by independent third parties the Company does not control. The Company is not liable for third-party service failures, personal injury, bodily harm, death, property damage, or scheduling issues. Personal injury or bodily harm claims arising from third-party services are the sole responsibility of the applicable vendor. Use of concierge services is at your sole risk and discretion.
The Company maintains strict confidentiality regarding client identity, travel plans, communications, and business or personal matters shared in connection with the Services. The Company will not disclose such information except as necessary to perform the Services or as required by law, court order, or government authority. Clients agree not to disclose the Company's pricing structures, vendor relationships, or proprietary booking strategies. This mutual confidentiality obligation survives termination of the Services relationship.
California law permits residents to receive: (1) a listing of categories of personal information collected; (2) the identity of third parties to whom personal information was disclosed or sold in the prior calendar year; and (3) categories of personal information disclosed or sold to those third parties. To submit a CCPA request, contact legal@obsidianjet.com. The Company does not sell personal information.
In addition to CCPA rights, California residents have the following CPRA rights effective January 1, 2023: (a) the right to limit the use and disclosure of sensitive personal information; (b) the right to opt out of automated decision-making technology, including profiling; and (c) the right to correct inaccurate personal information. To exercise CPRA rights, contact legal@obsidianjet.com.
Your use of the Services is governed by the Privacy Policy at www.obsidianjet.com/privacy, incorporated herein by reference. By using the Services you acknowledge you have read and agree to the Privacy Policy.
You agree not to initiate chargebacks except for verified fraud or documented billing error. If a chargeback is initiated, you remain liable for all charges subject to that chargeback, and the Company is entitled to recover all applicable fees, collection costs, and reasonable legal expenses. The Company may suspend or permanently refuse future service based on chargebacks, failed payments, or recurring payment disputes.
You represent and warrant that: (a) you are not subject to U.S. or applicable foreign government sanctions or restricted party lists; (b) funds used for any transaction are from lawful sources; and (c) you are not acting on behalf of any prohibited person or entity. The Company reserves the right to request identity verification, refuse or cancel Bookings, and report suspicious activity as required by law. Violation of this section may result in immediate termination of access and referral to appropriate authorities.
You agree to indemnify, defend, and hold harmless Obsidian Jet Quote LLC and its members, managers, officers, agents, employees, contractors, successors, and assigns from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services or Platform; (b) the conduct of any passenger on a Booking made by or for you; (c) your violation of these Terms; (d) your violation of any applicable law or third-party right; (e) third-party service failures caused by your actions; or (f) any inaccurate, incomplete, or fraudulent information provided by you.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OBSIDIAN JET QUOTE LLC SHALL NOT BE LIABLE FOR OPERATOR PERFORMANCE OR FAILURES; FLIGHT DELAYS, DIVERSIONS, OR CANCELLATIONS; WEATHER EVENTS OR FORCE MAJEURE; MECHANICAL ISSUES OR AIRCRAFT AIRWORTHINESS; AIR TRAFFIC CONTROL DELAYS; PERSONAL INJURY, BODILY HARM, OR DEATH; LOSS OR DAMAGE TO PERSONAL PROPERTY; OR ERRORS, INACCURACIES, OR OMISSIONS IN AI-GENERATED QUOTES OR PLATFORM OUTPUTS. IN ALL CASES, THE TOTAL AGGREGATE LIABILITY OF OBSIDIAN JET QUOTE LLC SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE SPECIFIC BOOKING GIVING RISE TO THE CLAIM. THE COMPANY IS NOT LIABLE FOR INDIRECT DAMAGES, CONSEQUENTIAL LOSSES, LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR LOST BUSINESS OPPORTUNITIES UNDER ANY THEORY OF LIABILITY.
The Company is not liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, weather events, fire, flood, earthquake, pandemic, epidemic, government actions, civil unrest, war, terrorism, labor disruptions, security threats, infrastructure failures, or any other cause beyond the Company's reasonable control.
The Company may suspend or terminate your access to the Services at any time, with or without notice, for: (a) violation of these Terms; (b) fraudulent, abusive, or illegal conduct; (c) failure to pay amounts due; (d) conduct harmful to the Company, Operators, other users, or third parties; or (e) any other reason in the Company's sole discretion. Pending Bookings confirmed and paid prior to termination will be honored subject to Operator availability. No refund will be issued for terminations arising from your violation of these Terms.
Except as provided herein, all disputes, claims, or controversies arising out of or relating to these Terms, the Services, or the Platform shall be resolved through confidential binding arbitration administered by JAMS or AAA in Las Vegas, Nevada, under the applicable rules of the selected administrator. The arbitration award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AGREE TO WAIVE YOUR RIGHT TO A TRIAL BY JURY AND YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY.
For claims under Seventy-Five Thousand Dollars ($75,000), Obsidian Jet shall advance all JAMS or AAA filing and administrative fees, subject to reallocation by the arbitrator. For claims over $75,000, the parties shall split filing fees equally unless the arbitrator determines otherwise.
Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from any court of competent jurisdiction to prevent irreparable harm pending arbitration.
These Terms are governed by the laws of the State of Nevada without regard to its conflict of law provisions. Any legal action not subject to mandatory arbitration shall be brought exclusively in state or federal court in Las Vegas, Nevada. All claims under Ten Thousand Dollars ($10,000) shall be resolved exclusively in Small Claims Court (Justice Court) in Las Vegas, Nevada.
Material changes to these Terms will be communicated via email to the address on file or via prominent notice on the Website no less than fourteen (14) days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms. Non-material changes, including typographical corrections, may take effect immediately.
These Terms, together with the Privacy Policy, any Booking confirmations, and any applicable Master Subscription Agreement, constitute the entire agreement between you and Obsidian Jet with respect to the subject matter hereof and supersede all prior agreements and understandings.
All content, technology, software, algorithms, pricing methodologies, data compilations, trademarks, service marks, trade names, and other intellectual property made available through the Website or Services are the exclusive property of Obsidian Jet Quote LLC and are protected by applicable United States and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and Services solely for their intended purpose. You may not copy, modify, distribute, sell, license, reverse engineer, decompile, disassemble, or create derivative works from any portion of the Platform or its underlying technology. Unauthorized use of Obsidian Jet's intellectual property will result in immediate termination of access and may result in civil and criminal liability.
You agree not to use the Website or Services to: (a) scrape, harvest, or collect data by automated means; (b) reverse engineer, decompile, or attempt to derive the source code or underlying algorithms of the Platform; (c) submit fraudulent, fictitious, or bad-faith Booking requests; (d) use information from the Platform to develop competing products or services; (e) circumvent any security, authentication, or access control measures; (f) transmit malicious code, viruses, or harmful content; (g) violate any applicable law or regulation; (h) impersonate any person or entity; or (i) systematically download or reproduce Platform content for redistribution. Violation constitutes grounds for immediate termination without notice or refund.
Access to the Obsidian Jet operator platform and software licensing services is governed by a separate Master Subscription Agreement between Obsidian Jet and the applicable Operator. In the event of any conflict between these Terms and an executed Master Subscription Agreement, the Master Subscription Agreement shall control with respect to the operator relationship.
Government entities and enterprise users may be subject to separate terms and conditions as set forth in applicable procurement vehicles, Master Subscription Agreements, or addenda. In the event of any conflict between these Terms and any executed government or enterprise agreement, the executed agreement shall control.
Obsidian Jet uses automated technology and artificial intelligence systems to generate charter quotes, pricing recommendations, and operational analytics. These systems analyze route data, fleet availability, operational costs, and demand signals. Automated outputs are not binding offers, are subject to human review and Operator confirmation, and may contain errors or inaccuracies. The Company does not guarantee the accuracy of any AI-generated output. You may request human review of any automated output by contacting legal@obsidianjet.com.
If any provision of these Terms is found invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect.
No waiver by the Company of any term shall be deemed a continuing waiver of such term or a waiver of any other term. The failure of the Company to assert any right shall not constitute a waiver of such right.
In the event of a security incident affecting personal information collected through the Platform, the Company will provide notifications as described in the Privacy Policy and as required by applicable law. Nothing in these Terms limits any obligation of the Company to provide breach notification under applicable law.
Obsidian Jet Quote LLC
3726 South Las Vegas Boulevard, Las Vegas, Nevada 89158